Physicians Formula - WORST CUSTOMER SERVICE EVER!!
I had a brand new foundation leak during a flight, ruining the inside of my make up case. I wrote through their website and they didn't bother to reply (still, one month later, no word).
A couple of weeks ago, I called and mentioned that I had written in and described the issue. The rep promised me a replacement product free coupon, and that I would receive it within a week. Now it's been 2 weeks, and still nothing. I tried calling again this morning, and now there is a voice mail asking you to leave a message.
You can't even get a live person anymore. I just wrote back again, but don't anticipate a response.
Really poor customer service, especially for such a large company. I will never purchase Physicians Formula again, even though I like their products, because they obviously don't care about their customers.
Reason of review: Poor customer service.
Monetary Loss: $30.
Location: 1055 W 8th St, Azusa, CA 91702, USA
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