192 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.8

I had a brand new foundation leak during a flight, ruining the inside of my make up case. I wrote through their website and they didn't bother to reply (still, one month later, no word).

A couple of weeks ago, I called and mentioned that I had written in and described the issue. The rep promised me a replacement product free coupon, and that I would receive it within a week. Now it's been 2 weeks, and still nothing. I tried calling again this morning, and now there is a voice mail asking you to leave a message.

You can't even get a live person anymore. I just wrote back again, but don't anticipate a response.

Really poor customer service, especially for such a large company. I will never purchase Physicians Formula again, even though I like their products, because they obviously don't care about their customers.

Reason of review: Poor customer service.

Monetary Loss: $30.

Location: 1055 W 8th St, Azusa, CA 91702, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Physicians Formula Reviews

  1. 6 reviews
  2. 4 reviews
  3. 4 reviews
  4. 4 reviews
  5. 0 reviews
Physicians Formula reviews